Our commitment to accessibility drives every aspect of our removals companies' services. We aim to provide an inclusive moving experience so that customers who use removal companies, removal services or moving companies can access information, book moves and coordinate logistics without barriers. Equal access is central to our approach, and this statement explains how we make that possible.

We apply accessibility best practices across our digital and operational touchpoints. This includes accessible content for local removals companies pages, clear navigation for movers and removal company customers, and consistent layouts that support predictable interactions. We use semantic HTML, headings and landmarks to help assistive technologies and to improve the experience for keyboard-only users.

Our digital services are designed with internationally recognised standards in mind. We aim to meet WCAG 2.1 AA criteria across core pages and customer journeys for removal companies and moving firms. That means attention to colour contrast, keyboard focus, resizable text, logical reading order and accessible forms so people can request quotes and manage bookings.

Screen-reader support is a priority. We use ARIA roles and labels where required, ensure descriptive link text and provide alternative text for images. For pages that describe removal company services or vehicle details, we prioritise clear, concise descriptions so screen reader users can understand options and select the right moving companies or removals service for their needs.

How we meet WCAG 2.1 AA

We focus on keyboard navigation and logical tab order for all interactive elements. Key features include:

• Keyboard accessibility: All main controls are reachable and operable by keyboard alone.
• Clear focus indicators that are easy to see when tabbing through content.
• Semantic headings and lists that help screen reader users scan pages about removal companies and movers.

We also ensure forms for booking removals or requesting estimates are labelled clearly and use error messages that are readable to assistive technologies. Where third-party tools are used, we test them for compatibility and seek accessible alternatives where necessary.

Staff training and on-site accessibility are part of our service model. Our teams who work on the day of the move are briefed on inclusive practices so that physical access requirements, communication needs and safe handling are respected. We strive to make both the digital booking process and the in-person removals service accessible to everyone.

If you need information in a different format, assistance using our site, or adjustments to a removal company booking, please use the accessibility contact options available on this site to make a request. We aim to respond promptly and work with you to provide the information or support you need in an accessible format.

We continually monitor and test our online presence and removal services for accessibility. Improvements are implemented regularly and we document progress against WCAG 2.1 AA. If you encounter any barriers when trying to use our removals services or moving company pages, please let us know through the accessibility contact channel so we can address the issue and update our processes.